Activity 2 - Improving Communication

 Hello, everyone. Here I have what I thik was the most important aspects of the interview. Feel free to comment and share with me your opinions 😄

For audio 2.-

- Does he think technology makes good communication easier?

Technology is very useful when communicating, but that doesn’t mean that it makes it better, it may make it better, but it can also make it worse if it isn’t used wisely. Using technology is not enough to create effective communication.

 

- What four key points does Alastair make about communication?

* People have limited attention. This means you must be very assertive in what you want to say and how you express it, because it may have the impact you were waiting for, but if you’re not careful enough it may turn otherwise.

* Recognize communication is about meaning. It is not necessary to give a lot of information or data that doesn’t help to what you want to say or where you want to get, if you can make it simple, that is the best option. The best way to get people to understand you is to be practical and brief and get straight to the point without rambling too much.

 * People have limited attention. There must be a balance on what is being said with what you’re being told. Feedback is very important if you want to have an effective communication. Remembering that you are trying to get an exchange of opinions and ideas on what you’re telling, the point is not to have a monologue, is about creating a discussion.

* There must be emotional connection. If you want to really have an effective communication and create this kind of connection with the recipients. Making something different for the recipients to have their attention placed on what your saying is the key to have a healthy exchange of ideas and communicate effectively.

 

 

For audio 3.-

Technology and communication.

For this example, Alastair centers on Amazon, it used technology as a form to be in touch and get closer with their customers. They always make sure you know what is going on with them and with the relation that is created with you. Also, they always make sure to listen to you and watch your needs and your likes, so it makes the customers create a bond with Amazon.

 

 

For audio 4.-

- What mistakes did the company make?

Making a voice message to try to answer the questions or the complains a customer might have, and that places a barrier for an effective communication. It may make the customers uncomfortable.

 

- How could they have improved the customer experience?

Keeping in touch with the customers, creating that bond of trust and really listen to what they have to say and not expect or wanting to prevent what your clients want.