Activity 15 - Quality Management

 Hello, everyone. This time I made a small analysis in terms of quality management. What do you think? Feel free to comment your opinions.

1.- What is Quality Management?

Quality management is a series of systematic processes that allows any organization to plan, execute and control the different activities it carries out. This ensures stability and consistency in performance to meet customer expectations. It can be described as a set of actions and tools aimed at avoiding possible errors or deviations in the production process and in the products or services obtained through it.

 

2.- What is the objective of Quality Management?

To offer a better customer service, seeking to achieve benefits for both consumers and the organization itself. To achieve a high standard and gain the trust of its customers. It refers to finding errors within the process that is carried out inside the organization to prevent them from affecting the final result, that is to say, not to wait until there is one to evaluate its origin but to prevent it.

 

3.- Which are the key components of Quality management? Describe in detail each one.

·         Leadership: There needs to be a good leader to guide others on which path to take, how to achieve goals and objectives.

·         Planning: Good results cannot be expected if there are no steps to follow or a protocol to comply with, that is why before acting, the situation must be well analyzed and how to.

·         Support and operation: It’s fundamental since it is the explicit way in which we interpret what our customer needs and based on that understanding, we generate the necessary activities to produce the product or service and fulfill the promise of value.

·         Performance evaluation: Observe and clearly understand what we are doing very well and what we can continue to strengthen, because it serves our customer and serves us as a company. Congratulate ourselves for that and from there affirm good practices and processes. Likewise, also observe what things did not go well, rethink and adjust be able to move forward on this path of improvement.

·         Continuous improvement: When good results are obtained by following the steps that were planned, it is not enough to maintain a good status, but it is necessary to review and analyze which areas or steps could be improved in order to advance as an organization.

 

4.- Describe what Quality Management involves. (process)

Quality management involves both the customer and the organization itself, because it depends on it that the organization earns the trust of its consumers by offering a good manufacturing process within it, which will lead people to trust these organizations and become part of it. The processes must be specific and carried out in such a way that the results obtained are the best for the benefit of the organization and its customers, since what is sought is to have quality in the final product.

 

 

5.- What does “Quality Improvement Methods” refer to? Explain in detail.

ü  Culture that emphasizes quality: Establishing a workplace culture that stresses quality improvement is a great way to keep quality management at the forefront of employees’ minds. One specific strategy to reinforce this culture is to reward employees for illustrating a commitment to quality.

ü  Design a training program: Outstanding quality management begins with a well-designed training initiative. Workers should be introduced to the significance of quality management during their initial employee training.

ü  Inspection program: The quality inspection phase of the manufacturing process is critical to ensuring accurate product design. It is often a manufacturer’s last chance to catch any design flaws prior to product shipment, so a thorough inspection process is imperative.

ü  Continuous reviews: Internal reviews are an excellent way to assess supply chain efficiency and adherence to regulatory standards. They can also help improve customer satisfaction and can help parts manufacturers prepare for external safety and compliance evaluations.

 

6.- What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each. 

Ø  Customer focus: Take into consideration the opinion and feelings of the customers.

Ø  Leadership: Follow an established course to achieve goals and objectives.

Ø  Engagement of people: Be true to the values and think about the opinion and perception of the organization.

Ø  Process approach: Consider the process being undertaken and whether it is working or needs improvement.

Ø  Improvement: To be in a continuous state of improvement, as there are always areas for upgrading.

Ø  Evidence-based decision making: Make decisions according to what happens within the company always looking for improvement.

Ø  Relationship management: Maintain a healthy relationship within the organization and with others.

 

7.- What are the benefits of Quality Management?

·         Leadership.

·         Promotes a customer-led business.

·         Company culture.

·         Improves the bottom line.

·         Ensures new innovations are managed.

·         Diagnosis.

 

 

2015 ISO. (2015). Quality management systems — Requirements. ISO. Recuperado 29 de diciembre de 2021, de https://www.iso.org/obp/ui/es/#iso:std:iso:9001:ed-5:v1:en